We want to make sure you get exactly the product you need with great customer service, that;s why we have put these handy FAQ’s together for you to answer any questions you may have.

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FAQ's

What payment types do you accept?Does the price quoted include VAT?Will I get a receipt or invoice?Where do you deliver to?How are the logs delivered?Do I have to be at home when the delivery is made?Do you deliver evenings or weekends?What size are the logs?How much heat am I getting?Weight or Volume?
We accept all major credit and debit cards through Paypal, your preferred payment option will be available at check out.
Yes, the price quoted includes VAT at 5%.
The confirmation email is your receipt and invoice.
We deliver to mainland Britain just select your postcode band where you want the delivery at the check out process.
We use a nationwide courier service ‘Pallet Ways’ The courier’s vehicle must be able to park without obstructions. A pallet truck is used to manoeuvre the products off the Vehicle to the delivery point
For local deliveries we use our own vehicles.
No, you do not have to be at home, however someone will need to be available to sign for the delivery
Local delivery can be arranged weekends or evenings by special request.
Our standard logs are cut and split to around 9″ which is ideal for standard open fires or stoves. We also offer 11” logs ideal for larger fires and stoves i.e public houses, restaurants etc.
When firewood is dry, there is almost no difference in heat output between hard and soft wood. The main difference between hardwood and softwood is the volume of the wood you will need to burn. Dry softwood logs provide a good flame and burn well, but they do burn more quickly than a hardwood log of the same volume.
If you’re trying to compare value for money you need to remember that the weight is very dependent on how wet the wood is, whereas the volume does not change with moisture content, therefore most reputable firewood suppliers sell by volume (e.g 1m3) and not weight.